Every courier email,
turned into a happy customer.

Yes, that is what it is built for. Connect as many stores as your plan allows; they share one inbox, and each store answers from its own support address with its own name and signature. Each store also has its own order tracking email settings, so one store can send automatically while another waits for your approval.

Yes. Dropshipify includes a branded tracking page (on your store’s own domain with the Shopify app), designed order tracking emails and the support inbox in one app, so you don’t need a separate tracking app and a separate helpdesk. It can also point Shopify’s tracking links to your tracking page and write delivery statuses back into Shopify (both optional, off until you turn them on).

Thirteen types: info received, in transit, out for delivery, delivered, delivered with a proof-of-delivery photo, exception, failed attempt, invalid address, waiting for pickup, delayed, rescheduled, choose a delivery location and returned. Each store sets them up on its own: every type can be turned on or off, sent automatically or held for your approval, and customised in an editor with a live desktop and mobile preview, an HTML mode and test emails. Emails carry the store’s logo from Shopify, product recommendations from the store and footer links from the store’s menu, and a store can send them from its own address while replies still reach your support inbox.

Your store’s branding, the parcel’s progress, the last-mile carrier and a timeline, with times in the visitor’s own time zone. Parcels from the same order show side by side, and parcels waiting at a pickup point show the address, a map link and the pickup deadline. You set the page’s search title and description.

Courier emails are understood in 20+ languages and customers are answered in their own. Order tracking emails, templates and the tracking page come in 14 languages on Growth and Pro: English, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Romanian, Spanish and Swedish.

No. Connect the mailboxes you already have. Pick what each one is for (customer support, order tracking emails or receiving courier updates), choose Gmail, Microsoft, Zoho, Yahoo, iCloud, cPanel hosting or any IMAP/SMTP provider, and Dropshipify tests the connection before saving. Courier notices can arrive in each store’s support inbox, or in a separate courier address for one store or several.

Dropshipify suggests the most likely parcel from clues in the email, such as the name, email address, phone number, tracking digits, postcode and carrier, so linking it takes one click. Automatic linking of a very likely match is available as an option and is off until you turn it on.

No. Customer updates are written from your own templates, never copied from courier or supplier emails, and every message is checked for supplier and marketplace names before it can be sent.

Courier emails are recognised from more than 90 carriers and postal services across Europe, North America and Australia, in 20+ languages, and you can add your own.

Yes. Installed as a Shopify app, Dropshipify runs inside your Shopify admin and your team signs in through Shopify. In the app, plans (Free, Starter, Growth and Pro) are billed through your Shopify invoice, and the tracking page appears on your store’s own domain.

Yes. Connect Claude or ChatGPT to your account to look up tickets, orders, shipments and each store’s order tracking email settings, to draft replies and to start new tickets. Nothing is emailed to a customer until you have seen the exact text and said yes.

Store and mailbox credentials are encrypted and never shown again after saving. Each account’s data is kept separate from every other customer’s.

After 14 days, pick a plan to keep going. If you don’t, your account is paused. Nothing is deleted.